Reputation Management continues to grow increasingly complex in an ever-changing online environment. While traditional reputation management required close attention to how a company was perceived (closing the gap between perception and reality, identifying competitive advantage, and communicating to select audiences), modern reputation management does this and more; it requires relentless attention to online users who both advocate and cut down a given website. Companies today must address a diverse and all-powerful portfolio of users that now include online media, environmental groups, bloggers, Twitterers and non-professional journalists that constantly command attention. Often armed only with a computer and an opinion, chat-room transmitters and bloggers can instantly affect a company’s reputation by disseminating misinformation both deliberately and unintentionally.
The online community presents opportunities for, as well as barriers to, building reputation, boosting a weakening reputation, or recovering lost reputation. With regards to online reputation, the Internet can allow an unfavorable issue to remain before the public indefinitely, but at the same time, if harnessed properly, reputation management technology has the potential to quickly and effectively counter negative perceptions as soon as they spring up. A conscientious reputation management strategy affords us the opportunity to address a problem before any significant damage can be done.
Intact Info understands how to successfully manage clients’ reputations in a marketplace that is always-on, always-open. We are in the business of building, enhancing, and defending client reputation in an environment where websites are vulnerable to potentially being continually under siege and redefined by social online and offline communities like Facebook and Twitter, product websites, as well as major news organizations such as Fox News, CNN, and NBC News.